The information that you provide Red Soles will not be shared with, or sold to, other companies without your prior consent.
The information is utilized so that we may offer a superior level of customer service reflective of the quality. The only way that wine lovers will hear about the availability of some of our wines is through our print and email communications.
Email communications to our mailing list subscribers are sent only to those who have expressly given Red Soles and its brands the permission to send them information. Any mailing list subscriber can remove his or her name from our outbound email or print communications schedule at any time using this website or the link on each email.
All orders placed via this website require a credit card. Upon submitting an order, all credit card numbers are transmitted via secure and encrypted methods. Credit card numbers are not kept on file for website sales, unless specifically requested by the customer during the order checkout process.
If you have any questions about our privacy policy, don’t hesitate to contact us at info@redsoleswinery.com, or by calling (805 226-9898.
Refunds
We will replace or refund you for any bottle of wine that is damaged,. We ask the customer return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Please send an email (info@redsoleswinery.com) to arrange for the return of corked or flawed product.
Once the wine is received we will refund your credit card account for the cost of the wine less shipping and handling. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges. Please contact the tasting room at 805.226.9898 for return instructions.
A 15% restocking fee will be applied to all canceled orders.
Thank you,
Red Soles Winery & Stillhouse
